Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. My Frostybet experience has shown that this online provider is more suitable for inexperienced players. In my Frostybet review, I didn’t just focus on the number of games, but above all on the quality this online casino offers. Whether you’re into slots, table games, or live dealers, Frostybet offers something for every type of player in Europe. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator.
The player from Finland reported that Frostybet improperly removed €6,238 from his account and had refused to process a legitimate withdrawal after he completed the necessary KYC requirements. The Complaints Team had attempted to engage the casino for resolution but had received no response after multiple outreach efforts. We currently have 3 bonuses from Frostybet Casino in our database, which you can find in the 'Bonuses' part of this review.
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- At Frostybet, you’ll find a wide selection of slot games.
- The overview of Frostybet’s game selection clearly shows that many of the best online slot machines are available.
- The player from Brazil had requested a withdrawal less than two weeks prior to submitting this complaint.
- Frostybet has clearly communicated serious intentions by offering a modern interface, a wide selection of games, and cryptocurrency payment options.
- The service team is available via live chat and email.
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- All in all, when combined with other factors that come into play in our review, Frostybet Casino has landed a Very low Safety Index of 1.2.
- Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them.
- This casino has a very high value of denied payouts in player complaints with respect to its size.
- The biggest weakness, I found, was the relatively small number of online slots.
- Despite multiple attempts to contact the casino for clarification and evidence, no response was received.
Despite efforts to resolve the issue, the casino did not respond to the complaints team. The player from Brazil had requested a withdrawal less than two weeks prior to submitting this complaint. It was suggested that he contact the Curaçao Gaming Authority regarding the issue, as unresolved complaints could impact the casino's licensing. The Complaints Team had attempted to contact the casino multiple times but received no response, leading to the complaint being marked as unresolved.
Complaints about Frostybet Casino and related casinos
The player from Germany had requested the permanent closure of his account due to gambling addiction but found that the account remained active and he continued to receive advertisements. Consequently, the complaint was marked as "unresolved," and the player was advised to escalate the issue to the Curaçao Gaming Authority for further assistance. Despite multiple attempts to contact the casino for clarification and evidence, no response was received.
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Because of these complaints, we've given this casino 3,180 black points in total. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels. We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Frostybet Casino to be unfair. All in all, when combined with other factors that come into play in our review, Frostybet Casino has landed a Very low Safety Index of 1.2.
Player complaints about Frostybet Casino
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While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. Online casinos frequently impose limitations on the amounts players can win or withdraw. When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. This website presents reviews of online casinos and their sister sites from around the world. Green Champions Leader SRL is a Costa Rican company operating multiple casinos that offers online casino games and sports betting services.
You can easily play on the mobile casino site on your phone or tablet while on the go. The game selection is extensive, and the games come from well-known developers such as Play’n GO, Pragmatic Play, and Gamomat. I hope my Frostybet experience has been helpful to you. Although the games are provided by top developers, the selection is still very limited. All security requirements and regulations regarding player and data protection are met. I also really liked the fact that the operator has a wealth of expertise in the gaming sector.